Home » Advertising Marketing Articles » ReviewPro Unveils Innovative Way for Hotels to Measure and Improve Guest Satisfaction
ReviewPro Unveils Innovative Way for Hotels to Measure and Improve Guest Satisfaction
Hotels now have a new tool to manage online reputation, social media and customer reviews.
NEW YORK, NY, September 22, 2011 /Advertising Marketing PR News/ -- Today ReviewPro, the market leader in online reputation management for the hotel sector, announced an all-new version of their social media and review analytics solution. The interface is easier to use and faster than ever before, and includes new reporting tools that provide fresh insights for increasing guest satisfaction and maximizing revenue.
"We have completely re-engineered the ReviewPro platform from the ground up to create a product that is vastly richer, more robust and superior in almost every way. Now, our clients have access to an ever better set of tools to manage their presence on the social web," said Tim Towle, Director of Product at ReviewPro.
The thousands of hotels that currently use ReviewPro to profit from the social web now have access to the following:
* Better Exporting Capabilities making it easier to cross compare ReviewPro data with existing data like ADR, RevPar or Occupancy
* Expanded Group Views to visualize more data on an individual hotel, group and chain/brand level
* Online Reputation Goal Setting with performance tracking within ReviewPro, including the Global Review IndexTM and Department Indexes
* Improved, faster Review Tracking with additional filters to quickly gain relevant insight into guest comments
* A new Social Media Dashboard giving an enhanced graphical overview and analytics about their social media presence
Diego Sartori, Director of Digital Media at citizenM Hotels -- a ReviewPro client and TripAdvisor's trendiest hotel brand in the world for 2011 -- commented: "We chose ReviewPro because they offer the most complete, reliable tool for our needs. They provide us with the ability to gather uncomparable insight for action based on online guest feedback. The new version of ReviewPro takes this functionality to the next level, and will help us continue to provide the citizenM experience to our guests using social technologies."
This new version of ReviewPro is available immediately to all hotels currently using the tool, as well as new clients.
About ReviewPro
ReviewPro indexes over 100 million guest hotel reviews in 14 languages across nearly 70 of the most relevant Online Travel Agencies (OTAs) and customer review websites. After rapid growth in the European hotel market, ReviewPro has expanded internationally and quickly grown its client roster to thousands of hotels in nearly 50 countries, including Louvre Hotels Group, Melia Hotels International, Iberostar Hotels & Resorts, Hotusa Hotels, Room Mate Hotels, Occidental Hotels & Resorts, The Red Carnation Hotel Collection and Husa Hotels. To view the new version and learn more about ReviewPro's online reputation and social media management solutions, request a demonstration today at http://www.reviewpro.com/demo.
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Press Release Contact Information:
Josiah Mackenzie
ReviewPro
Director of Business Development
Aribau 240, 5o – M
Barcelona
Spain 08006
Voice: +1 917 725 5248
Website: Visit Our Website |
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